Employment Opportunities at Goodwill

About Goodwill

Goodwill the Amity Group is a leading human services and social impact organization based in Hamilton that serves the Hamilton and Halton communities. Goodwill’s mission is changing lives through the power of work. To deliver that mission we support individuals in overcoming barriers to employment and obtaining work and employers in securing the workforce they need. Our Employment Services programs are funded by the government of Ontario. We also operate social enterprise divisions – Stairways café / catering and thrift stores in Oakville and Burlington – which also provide training and employment opportunities in our communities.

CURRENT OPPORTUNITIES

Position Title: Director, People & Culture

Full time, Permanent. Competitive salary, group benefits and pension plan.

Goodwill, the Amity Group is a leading human services and social impact organization based in Hamilton that serves the Hamilton and Halton communities.  Part of the #1 not for profit brand globally and one of 161 Goodwills in North America, our mission is changing lives through the power of work. To deliver that mission we support individuals in overcoming barriers to employment and obtaining work, and employers in securing the workforce they need. Our Employment Services programs are government funded. We also operate social enterprise divisions – Stairways café / catering, recycling operation and retail thrift stores in Oakville and Burlington, which also provide training, and employment opportunities in our communities.

With a strong new leadership team, a rapidly evolving external environment, and on the eve of a brand new Strategic Plan, this is an exciting time to join Goodwill and play a key role in defining our culture and future directions.

As Director of People and Culture, you will develop and execute Goodwill’s People and Culture (Human Resources) strategy, policies and programs across the continuum of Human Resources. You will advance a positive work culture, while managing risk and ensuring compliance across all Goodwill sites and serving as a resource and advisor for management and staff in all HR matters. Reporting to the President & CEO as a member of the Leadership Team, you will be a key player in leading the organization’s strategic directions and execution of the operating plan.

The ideal candidate is a CHRL with progressively senior generalist experience in fast-paced and growing organizations, who can ‘create’ as well as ‘run’ the HR function. Experience in a not-for-profit, social enterprise and/or retail environment is an asset.

Duties and Responsibilities

  • Oversee and deliver all aspects of the HR function (encompassing employee and labour relations, health and wellness, OH&S/WSIB, learning and development,   compensation and benefits, talent acquisition, organizational development, performance management)
  • As a member of the leadership team, contribute to the development and communication of Goodwill’s mission, vision, values and strategic direction
  • Advise senior management of the strategic issues facing Goodwill, related to Human Resources
  • Facilitate positive employee relations; provide HR counsel and support to employees and managers as required
  • Health and Wellness (Ensure compliance with health and safety legislation; coordinate health and training; ensure compliance with WSIB requirements)
  • Learning and Development (Develop or source training and professional development initiatives that advance the organization’s strategy and individualized objectives)
  • Initiate HR policy development; work with managers to develop and roll out policies, procedures and tools that ensure compliance, satisfaction of business needs, and are reflective of organizational culture
  • Compensation Administration (Work with managers to define department and job design; develop and monitor performance evaluation system; coordinate job evaluation processes; maintain salary grades and ranges structure; administer annual compensation process)
  • Talent acquisition (workforce planning, recruitment, selection, due diligence on on-boarding new employees)
  • Participate in CARF accreditation process; ensure required organizational practices are adhered to and recorded appropriately
  • Develop HR-related employee communications and messaging
  • Create and implement employee recognition programs and events
  • Oversee design, sourcing and administration of group benefits program and pension plan
  • Labour Relations lead
  • Develop and utilize HR systems to meet business objectives and create efficiencies where possible
  • Manage department budget process

Education and Experience Required

  • Post-secondary qualification in HR and eight+ years of progressively senior generalist HR practice, or equivalent blend. Experience in a non-for-profit social enterprise and/or retail environment is an asset.
  • CHRL designation
  • Expert knowledge of employment law (e.g. ESA, OHSA, OHRC, LRA, PEA).
  • Supervisory experience
  • Effective communication skills (verbal and written, active listening); a second language is an asset
  • Demonstrated ability to work effectively with and influence diverse individuals across various business functions
  • Proven coaching and conflict resolution skills
  • Demonstrated record of both working collaboratively, and exercising autonomy and judgment to deliverable accountabilities
  • Demonstrated ability to manage deliverables and shifting priorities on time
  • Proficiency in Microsoft Office Suite and HRIS/Payroll systems
  • Drivers license and access to a vehicle (the role requires weekly travel required to Goodwill sites)

This search is being led by Graeme C. Imrie & Associates. To apply, please submit a résumé and cover letter to info@graemeimrie.com.  Please include ‘Goodwill Director, People & Culture’ in the subject line.

Apply as soon as possible, but no later than Wednesday, September 18th.  All complete applications will be thoroughly reviewed.

Goodwill is committed to equity and accessibility. We value a workforce that is reflective of the communities we serve and encourage people of all backgrounds to apply.  Confidential requests for accommodation can be made at any stage of the recruitment process.

Join our team as a FULL-TIME ASSISTANT STORE MANAGER for Goodwill, The Amity Group at our Oakville Retail Store and Community Donated Goods Centre, Located at 407A Speers Rd., Oakville, ON L6K 3T5

This full-time opportunity is 37.5 hours per week – annual salary range:   $40,195 to $42,204, plus group benefits, short-term & long-term illness & pension plan.

Primary Function

To assist the Store Manager in all aspects of day-to-day store functions, operations and employee supervision.  Ensuring a quality ‘Guest Experience’ and targets are met through showing, promoting and selling products and services while maintaining a variety of reporting and scheduling systems.

Qualifications and Requirements 

  • 2 – 5 years demonstrated retail experience in a supervisory/leadership role AND/OR equivalent work experience in the service/sales industry will be considered.
  • Results oriented leader who loves to direct and motivate others.
  • Excellent customer service background and acumen, strong inter-personal oral, written, people and communication skills
  • Must be a problem solver who works well without supervision.
  • Knowledge and use of modern sales equipment an asset.

Duties and Responsibilities

  • Under the direction of the Store Manager, plans work flow and assigns work to all employees and trainees in order to meet sales and training objectives.
  • Monitors work in process.
  • Co-operates with other supervisors in co-ordinating workflow between departments.
  • Ensures that merchandise and supplies required to fill needs arrive in a timely manner.
  • Merchandises stock in neat, appealing fashion.
  • Assists Store Manager in the creation of high impact visual displays to maximize sales potential.
  • Assures security of all goods, tools and equipment in department; reports any missing items, or irregularities by others workers, to Store Manager. Maintains security of merchandise and cash proceeds.
  • Assures that building, fixtures and equipment are properly cleaned, serviced and maintained.
  • Supervises handling and banking of cash.
  • Creates a customer service culture throughout area of responsibility.
  • Solves customer related problems with tact and diplomacy.
  • Directs mark down and removal of slow moving merchandise in conjunction with Store Manager. Takes such action as is required to minimize checkouts and baling.
  • Assists in the planning of displays and special promotions in conjunction with Store Manager.
  • Assists in the control of costs through effective use of staff, supplies and utilities.
  • Submits required data on store operations to general office.
  • Instructs staff in all phases of store operations and sales techniques.
  • Provides input to Manager regarding progress evaluation reports on all trainees and employees as requested.
  • Ensure proper safety procedures and use of safety equipment by all staff
  • Collaborates closely with Career Development Specialist in assessment, training and rehabilitation of trainees to meet community standards.
  • Assists in the development of individual training objectives in liaison with rehabilitation personnel.
  • Assures that each trainee advances in line with his/her own capacity and that he/she is trained in all appropriate phases of the department work.
  • Assures continuing progress and development of all workers. Delegates’ authority when appropriate to assist in growth and development of store employees.
  • Instructs new employees on safety rules, proper use of equipment and procedure for reporting accidents Addresses safety within the department, ensuring a safe working environment for self and staff.
  • Monitors for compliance with regulations.
  • Reports unusual illnesses, tardiness and safety violations or accidents to Store Manager.
  • Administer First Aid duties on a rotational basis as assigned in the First Aid Roster to persons who are injured or become ill during working hours;
  • Performs other duties as may be assigned.

To apply, please submit an updated resume and cover letter by August 31st, 2019, by  

 E-mail to: humanresources@goodwillonline.ca

No phone calls please. Only those selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted by us regarding this position, please advise if you require accommodations.

(2) FULL-TIME RETAIL STORE SUPERVISORS

 

Join our team as a FULL-TIME RETAIL STORE SUPERVISOR for Goodwill, The Amity Group at one of the following Retail Stores and Community Donation Centres:

  • Burlington Retail Store and Community Donated Goods Centre, Located at 4051 New Street, Burlington, ON L7L 1S5
  • Oakville Retail Store and Community Donated Goods Centre, Located at 407A Speers Rd., Oakville, ON  L6K 3T5

This full-time opportunity is 37.5 hours per week, 5 days per week.

Starting rate, $16.00 per hour; includes Group benefits, Short & Long term illness and a Pension plan

Must be able to work Days, Evenings, Week Nights and Weekends

Qualifications/Requirements

  • Open availability including: Days, Evenings, and Weekends
  • A minimum of three years’ related experience in a retail environment
  • Previous supervisory experience preferred
  • Up beat friendly personality, must have excellent customer service skills
  • Ability to keep a clean organized work environment
  • Knowledge of name brand apparel and price points
  • Point of sale experience required
  • Able to lift up to 50 pounds, do some climbing, bending and carrying

Duties/Responsibilities 

  • Providing an exceptional experience to both our customers and our donors
  • Acting as a lead hand to support the Manager and Assistant Manager in accomplishing store objectives, maintaining an effective workflow, achieving quality standards and meeting safety regulations
  • Open and closing the store in the absence of the Manager and Assistant Manager
  • Performing store functions, such as processing cash transactions, arranging merchandise, maintaining stock, and lifting and moving furniture
  • Assists in providing support and training for employees and trainees
  • Performs general cleaning duties
  • Other duties as assigned

 

To apply, please submit your Resume and Cover Letter by e-mail, on or before the closing date to:  humanresources@goodwillonline.ca (please specify location)

 

Closing date: August 31, 2019

 

No phone calls please. Only those selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted by us regarding this position, please advise if you require accommodations.

Production Associates

Goodwill, The Amity Group is currently hiring both, Full-Time and Part Time Production Associates for the following locations:

  • Oakville Retail Store and Community Donation Centre. Located at 407A Speers Rd., Oakville, ON L6K 3T5
  • Burlington Retail Store and Community Donation Centre Located at 4051 New Street, Burlington, ON L7L 1S5

Starting Rate: $14.00 per hour, plus benefits, and pension

Must be able to work Days, Evenings, Week Nights and Weekends, 7.5 hours per day

Qualifications and Requirements:

  • Minimum of one-years related experience in a customer service role
  • Minimum grade 10 high school education; high school diploma or equivalent preferred
  • Must be organized, efficient, flexible, energetic and personable
  • Able to safely lift up to 50 pounds, do some climbing, bending and carrying
  • Able to stand for extended periods of time
  • Above average communication skills (verbal and written)
  • Self-motivated and able to work with minimal supervision
  • Desire to give back to the community and work as part of a team
  • Strong customer service skills and professional phone manner
  • Follow health and safety standards

Essential Duties and Responsibilities:

  • Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.
  • Be an ambassador for Goodwill through acceptance of donations & customer service
  • Maintain a respectful, courteous and non-judgmental demeanor when dealing with Clients/Donors
  • Provide excellent customer service to Donors
  • Accept, organize and sort incoming donations effectively and efficiently
  • Inspect and separate donations according to Goodwill donation sorting guidelines.
  • Organize and distribute stock to retail stores
  • Perform general cleaning duties in store and other duties as assigned
  • Work as part of a team to ensure safety and business objectives at met on a daily basis

Please apply with resume & cover letter (Specify Location)

By e-mail to:   humanresources@goodwillonline.ca

No phone calls please. Only those selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted by us regarding this position, please advise if you require accommodations.

Sales Associates

Goodwill, The Amity Group is currently hiring Full-Time & Part-Time Sales Associates for the following locations:

  • Burlington Retail Store and Community Donated Goods Centre. – Located at 4051 New Street, Burlington, ON L7L 1S5
  • Oakville Retail Store and Community Donated Goods Centre. – Located at 407A Speers Rd., Oakville, ON L6K 3T5

Starting Rate: $14.00 per hour, plus Benefits and Pension

Must be able to work Days, Evenings and Weekends, 7.5 hours per day

Qualifications/Requirements:

  • One-year plus customer service experience
  • Up to one-year retail service experience
  • Experience Operating (POS) Point of Sales equipment (cash register) handling, cash,

credit/debit transitions

  • Up beat pleasant personality with a neat appearance is a must
  • Knowledge of name brand apparel and fashion trends
  • Able to lift up to 50 pounds, do some climbing, bending and carrying

Duties/Responsibilities:

  • Providing excellent customer service throughout the store and on cash serving customers
  • Operating point of sales equipment, handling, cash, credit and debit transitions
  • Greeting donors and happily accepting donations
  • Processing donated goods to ensure they are out on the sales floor in a timely manner
  • Arranging merchandise
  • Work as part of a team to ensure business objectives at met on a daily basis
  • Adhere to all workplace health and safety policies and practices/standards
  • Perform general cleaning duties in store and other duties as required and/or assigned

Please apply with resume & cover letter (Specify Location)

By e-mail to:   humanresources@goodwillonline.ca

 

No phone calls please. Only those selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted by us regarding this position, please advise if you require accommodations.    

Please check back for Employment Opportunities at Goodwill.