Employment Opportunities at Goodwill

About Goodwill

Goodwill the Amity Group is a leading human services and social impact organization based in Hamilton that serves the Hamilton and Halton communities. Goodwill’s mission is changing lives through the power of work. To deliver that mission we support individuals in overcoming barriers to employment and obtaining work and employers in securing the workforce they need. Our Employment Services programs are funded by the government of Ontario. We also operate social enterprise divisions – Stairways café / catering and thrift stores in Oakville and Burlington – which also provide training and employment opportunities in our communities.

CURRENT OPPORTUNITIES

Vice President of Employment Services and Labour Market Solutions

If you are passionate about making a difference, see both the forest and the trees, are driven to outperform, and thrive on building relationships with a diverse array of stakeholders, this may be the opportunity you are looking for.

About Goodwill

Goodwill the Amity Group is a leading human services and social impact organization based in Hamilton that serves the Hamilton and Halton communities.  Goodwill’s mission is changing lives through the power of work.  To deliver that mission we support individuals in overcoming barriers to employment and obtaining work, and employers in securing the workforce they need.  Our Employment Services programs are funded by the government of Ontario.  We also operate social enterprise divisions – Stairways café / catering, recycling operation and thrift stores in Oakville and Burlington, which also provide training, and employment opportunities in our communities.

Primary Functions and Current Priorities

  • Reporting to our President and CEO, the VP of Employment Services has leadership and senior management ownership for the development, delivery, and growth of Goodwill’s Employment Services programs.
  • Working with the Director of Employment Services, the mandate is to ensure that staff are motivated and supported; that services meet job seeker and employer needs; and that service delivery standards and metrics, reporting requirements, and financial targets are met, such that continuing contracts are renewed.
  • A key current initiative will be to lead engagement, research, preparation, strategy development, communications, partnership development, and government relations associated with Employment Services (including, at present, the Government of Ontario’s transformation plans) to determine what roles Goodwill can best fill. Together with internal and external colleagues, marshal the resources to fill them, and successfully pursue them.
  • With internal and external supports that may be required, the VP will also head our mission-focused revenue diversification strategy. This includes leading in researching and applying for new funding of our Employment Services, identifying new opportunities and completing new submissions aligned with our mission.  The VP will also direct implementation when new grants are received.
  • With strong interpersonal and communication skills, the Vice President will maintain and expand relationships with relevant Employment Services partners and stakeholders, including government, funders, researchers, clients, employers, community groups, thought leaders, and service providers such that we are aware of and influence decisions and directions within the sector and at policy tables, and such that we develop partnerships in service of our clients.

Qualifications and Requirements

  • A deep understanding and a passion for human services and making a difference
  • A strategic, analytical, and innovative thinker
  • High emotional intelligence, interpersonal and relationship-building skills, and the ability to interact with a wide range of people
  • A strong financial manager with a track record of budgeting, managing, and delivering on financial targets generally and in managing government funding specifically
  • Exceptional English language communication skills (verbal, written, presentation)
  • An empowering and supportive team builder
  • A history of accessing and managing municipal, provincial, federal, United Way, foundation, and corporate funding through successful proposal and grant processes
  • Enthusiastically apply corporate core values to all aspects of the job, including integrity
  • University degree in a relevant field
  • 5-7 years’ experience working in the Employment Services sector
  • Understanding and experience serving clients with barriers, including disability
  • 7-10 years’ management experience, including senior leadership

Assets

  • Experience with systems planning and evaluation
  • Current understanding of community context and support structures in the areas served by the Goodwill, The Amity Group
  • Current knowledge of government funded employment program requirements in the Canadian context (including MCCSS, MTCU, and ESDC)
  • Post Graduate degree in a relevant field
  • Experience with change management
  • Fluency in additional languages
  • Government relations experience would be an asset

Duties and Responsibilities

  • Develop, design, and deliver programs in support of client, community, and funders goals,
  • Implement sector based strategies focused on workforce development, to achieve targets and employment outcomes
  • Establish, maintain and enhance relationships with clients, partners and stakeholders, employers and funders
  • Identify opportunities for the introduction of new programs and services to meet community needs
  • Ensure that contractual obligations for funding are met or exceeded
  • Use existing and seek out potential technology tools manage and improve performance
  • Provide for the development of staff to ensure that Goodwill is able to deliver services to the required standards and in accordance with its service philosophy
  • Deliver results, both independently and in a collaborative team environment, within an accountability framework, across multiple government jurisdictions
  • Other duties as required

Interested Individuals are asked to submit a Cover Letter and Resume by e-mail to:

  humanresources@goodwillonline.ca

No phone calls please. Only applicants selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted for an interview, please let us know if you require accommodations during the interview process

Join our team as a FULL-TIME RETAIL STORE SUPERVISOR for

Goodwill, The Amity Group at our Burlington Retail Store and Community Donation Centre

 

This full-time opportunity is 37.5 hours per week, with Group Benefits, Pension plan

and starting rate of $16.00 per hour.

PRIMARY FUNCTION

Reporting to the Store Manager you will oversee a team of staff members within the designated retail store, ensuring that financial objectives are met and that all aspects of the store are running smoothly at all times. ensure that their store runs efficiently and effectively,

QUALIFICATIONS AND REQUIREMENTS

  • Minimum high school diploma or equivalent education.
  • Minimum 3 years’ experience in Retail Sales.
  • Excellent customer service background, strong inter-personal communication skills and knowledge of working with persons with disabilities.
  • Must be a problem solver who works well without supervision.
  • Knowledge and use of computers and modern sales equipment an asset.
  • Ability to plan and organize work.
  • Valid driver’s license and access to a vehicle.
  • Able to lift 50 pounds, do some bending, climbing and carrying.
  • Experience in thrift retail an asset.
  • Operate a pump cart and forklift.
  • Have or obtain a valid First Aid certificate

DUTIES AND RESPONSIBILITIES

  • Over sees production staff.
  • Responsible for production process – maintaining systems and practices and meeting or exceeding production targets
  • Monitors work in process.
  • Co-operates with other supervisors in co-ordinating work flow between departments.
  • Responsible for ensuring sales floor is fully stocked and rotated.
  • Coordinates and monitors salvage and waste flows.
  • Determines and places transportation orders.
  • Maintains store supplies.

Opened and closed the store following specific procedures for cash-drawer counts, store
walk-through, and bank deposits.

  • Handled money with a Point-of-Sale system including checkout, returns and exchanges.
  • Documented and posted daily sales goals.
  • Analyzed sales records to determine top sellers and merchandising effectiveness.
  • Received, sorted, and priced merchandise.
  • Provided courteous and knowledgeable customer service.
  • Trained new associates and oversaw three employees during a given shift.

Donor Experience

  • Responsible for donor experience.
  • Creates a customer service culture throughout area of responsibility.
  • Solves customer related problems with tact and diplomacy.

Staffing

  • Trains all new hires in production process and procedures.
  • Instructs new employees on safety rules, proper use of equipment and procedure for reporting accidents. Monitors for compliance with regulations.
  • Monitors staff performance and provides feedback on targets.
  • Enforces policies and procedures.
  • Addresses safety within the department, ensuring it is maintained as a safe working environment for self and staff.
  • Insists on proper safety procedures and use of safety equipment as applicable.
  • Reports unusual illnesses, tardiness and safety violations or accidents to Store Manager.
  • Provides input to Manager regarding progress evaluation reports on employees.

Other

  • Assures security of all goods, tools and equipment in department; reports any missing items, or irregularities by others workers, to Store Manager. Maintains security of merchandise and cash proceeds.
  • Assists in the control of costs through effective use of staff, supplies and utilities.
  • Submits required data on operations to general office.
  • Administers First Aid duties on a rotational basis as assigned in the First Aid Roster to persons who are injured or become ill during working hours;
  • Opens and closes store as needed
  • Assists and supports other store management staff as required;
  • Performs other duties as may be assigned.

Please apply with resume & cover letter

 by e-mail to: humanresources@goodwillonline.ca

No phone calls please. Only those selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted by us regarding this position, please advise if you require accommodations.

Goodwill, The Amity Group is currently hiring both, Full-Time and Part Time Production Associates for the following locations:

  • Burlington Retail Store and Community Donation Centre Located at 4051 New Street, Burlington, ON L7L 1S5
  • Oakville Retail Store and Community Donation Centre. Located at 407A Speers Rd., Oakville, ON L6K 3T5

Starting Rate: $14.00 per hour, plus benefits, and pension

Must be able to work Days, Evenings, Week Nights and Weekends, 7.5 hours per day

Qualifications and Requirements:

  • Minimum of one-years related experience in a customer service role
  • Minimum grade 10 high school education; high school diploma or equivalent preferred
  • Must be organized, efficient, flexible, energetic and personable
  • Able to safely lift up to 50 pounds, do some climbing, bending and carrying
  • Able to stand for extended periods of time
  • Above average communication skills (verbal and written)
  • Self-motivated and able to work with minimal supervision
  • Desire to give back to the community and work as part of a team
  • Strong customer service skills and professional phone manner
  • Follow health and safety standards

Essential Duties and Responsibilities:

  • Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.
  • Be an ambassador for Goodwill through acceptance of donations & customer service
  • Maintain a respectful, courteous and non-judgmental demeanor when dealing with Clients/Donors
  • Provide excellent customer service to Donors
  • Accept, organize and sort incoming donations effectively and efficiently
  • Inspect and separate donations according to Goodwill donation sorting guidelines.
  • Organize and distribute stock to retail stores
  • Perform general cleaning duties in store and other duties as assigned
  • Work as part of a team to ensure safety and business objectives at met on a daily basis

Please apply with resume & cover letter (Specify Location)

By e-mail to:   humanresources@goodwillonline.ca

No phone calls please. Only those selected for an interview will be contacted. Goodwill is an equal opportunity employer, and encourages applications from all groups. Goodwill offers accommodations for applicants with disabilities. If you are contacted by us regarding this position, please advise if you require accommodations.

Please check back for Employment Opportunities at Goodwill.